Automatic Cat Litter Box FAQ

Q: Why does the litter box sit still and stop working after it has been spun and shaken?

A：As the program of this litter box is set to wait 6 min to solidify, so you just need to wait 6 mins OR press the button to skip the process of solidify, then it will start to clean the litters. Please check the below notice to know more about its full processes.

Q: Why did the litter box stop working until I manually pressed the button so it could continue dumping litter?

A：As the program of this litter box is set to wait 6 min to solidify, so you just need to wait 6 mins OR press the button to skip the process of solidify, then it will start to clean the litters.

Q: How to upgrade to the latest firmware?

A: Follow the below guide to connect to WIFI network, get the machine's UID or MAC ID, then just send one of them to support@petnf.com, our engineer will send the upgrade package to your machine.

 Guide: Connect the Litter Box to WIFI Network.PDF

Q: How to get the litter box's QR Code or UID or MAC ID ?

A: On the surface of each PETNF automaitc litter box is a sticker that contains a UID and MAC ID, please check the below picture.