Support 2

Innovation-led hydration and warmth products, supported by a dedicated service team.

PetNF Support

180-Day Extended Warranty & Pump Support

Register a PetNF product, or another product serviced by PetNF Support, to receive faster warranty help. Our team uses your order, product, pet profile, and delivery details to route the request correctly.

Register product Pump replacement support
PetNF gravity water dispenser
Warranty registration Water pump replacement
180additional support days for eligible products
1form for warranty, pump, and product service requests
USdelivery guidance for replacement parts
Emailfollow-up channel used by PetNF Support

How it works

Clear support routing without changing the original form flow.

The page keeps the same submission behavior while making the experience easier to scan, especially for pump replacement and Amazon order support.

1

Submit order information

Use your Amazon, PetNF.com, TikTok, Walmart, or retail order number so we can verify the product and model.

2

Confirm product details

Share brand, purchase channel, pet profile, issue summary, and delivery details in one request.

3

Receive support follow-up

Eligible cases are reviewed by PetNF Support and followed up through the email address you submit.

Before you register

Keep your order number, email address, purchase channel, product name or model, pet profile, and shipping address nearby.

For pump issues

If your water fountain pump has stopped working, clean the pump first. Replacement cases require a complete delivery address and phone number.

Service scope

The extended warranty applies to eligible products serviced by PetNF Support and requires a valid order number for verification.

Secure support intake

Register a Product Supported by PetNF Support

Complete the secure PetNF Support form below. Please make sure your brand, order number, purchase channel, pet profile, and shipping address are accurate.

Amazon no longer provides customer shipping addresses to us. Please enter the correct delivery address so we know where to send your replacement part.

Pet gender

Pump and product help

Designed for the service cases customers actually need.

Free Pump Replacement

Start with cleaning steps, then submit a replacement request if the pump still does not work.

Product FAQ

Find setup guidance, troubleshooting notes, and product use answers.

Contact PetNF Support

Reach our support team for warranty, product setup, and replacement part questions.

Support notes

Fast answers before you submit.

Which products are eligible?

Eligible products with a valid order number can be registered for extended support.

Can Amazon orders be registered?

Yes. Customers can register Amazon, PetNF.com, TikTok, Walmart, and retailer purchases when they provide a valid order number.

Is pump replacement handled here?

Yes. Water fountain pump issues can be submitted through this page after basic cleaning steps.

How will support contact me?

PetNF Support uses the email address submitted in the form to verify details and follow up when needed.

Request received

Your support request is in good hands.

PetNF Support has received your information. Our team will review your order, product details, and delivery address. If replacement eligibility or shipping information needs to be confirmed, we will follow up by email.

Order details
under review Email follow-up
when needed Replacement routing
for eligible cases
  • Please keep your order number available.
  • For pump issues, photos or a short video may help us process the case faster.
  • Most support follow-ups are handled by email.
Submit another request Become a product tester

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Click the button below to fill out the required information for a chance to become Lesotc&Petnf product tester^^

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