Water Fountain Pump Durability Notice and Solutions

Dear customer, please follow the below steps to operate:

Step One:
We've discovered that 85% of water pump issues can be resolved simply by cleaning the pump. We encourage you to first follow the pump cleaning instructions provided in the product manual.

Step Two:
If cleaning the pump does not resolve the issue, please don't worry. In order to maintain the durability of our product and ensure a satisfactory experience for every customer, anyone who has purchased this product can reach out to us to receive a replacement pump. We apologize for any inconvenience this may cause! Please fill out the form below.
Please make sure to ***Enter the Order Number Correctly*** to help us locate your Which specific fountain pump do you need, the performance of each fountain's water pump varies). (ex:123-1234567-1234567)
* Amazon prohibits displaying the customer's address, so please provide your correct shipping address so that we can send it out quickly.

By submit the form, you will get the below benifits

  • One piece of pump for pet water fountain (our sub brands : PetNF, SwSun, Petdott)
  • Amazing Customer Support - talk with us directly by CLICK THIS LINK if you are unsatisfied with our product
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