1
Submit order information
Use your Amazon, PetNF.com, TikTok, Walmart, or retail order number so we can verify the product and model.
Water Fountain Pump Durability Notice and Solutions
PETNF
Innovation-led hydration and warmth products, supported by a dedicated service team.
PetNF Support
180-Day Extended Warranty & Pump Support
Register a PetNF product, or another product serviced by PetNF Support, to receive faster warranty help. Our team uses your order, product, pet profile, and delivery details to route the request correctly.
Warranty registration
Water pump replacement
180additional support days for eligible products
1form for warranty, pump, and product service requests
USdelivery guidance for replacement parts
Emailfollow-up channel used by PetNF Support
How it works
Clear support routing without changing the original form flow.
The page keeps the same submission behavior while making the experience easier to scan, especially for pump replacement and Amazon order support.
2
Confirm product details
Share brand, purchase channel, pet profile, issue summary, and delivery details in one request.
3
Receive support follow-up
Eligible cases are reviewed by PetNF Support and followed up through the email address you submit.
Before you register
Keep your order number, email address, purchase channel, product name or model, pet profile, and shipping address nearby.
For pump issues
If your water fountain pump has stopped working, clean the pump first. Replacement cases require a complete delivery address and phone number.
Service scope
The extended warranty applies to eligible products serviced by PetNF Support and requires a valid order number for verification.
Pump and product help
Designed for the service cases customers actually need.
Free Pump Replacement
Start with cleaning steps, then submit a replacement request if the pump still does not work.
Product FAQ
Find setup guidance, troubleshooting notes, and product use answers.
Contact PetNF Support
Reach our support team for warranty, product setup, and replacement part questions.
Support notes
Fast answers before you submit.
Which products are eligible?
Eligible products with a valid order number can be registered for extended support.
Can marketplace orders be registered?
Yes. Customers can register Amazon, PetNF.com, Chewy, TikTok, Walmart, and retailer purchases when they provide a valid order number.
Is pump replacement handled here?
Yes. Water fountain pump issues can be submitted through this page after basic cleaning steps.
How will support contact me?
PetNF Support uses the email address submitted in the form to verify details and follow up when needed.
Request received
Your support request is in good hands.
PetNF Support has received your information. Our team will review your order, product details, and delivery address. If replacement eligibility or shipping information needs to be confirmed, we will follow up by email.
- Please keep your order number available.
- For pump issues, photos or a short video may help us process the case faster.
- Most support follow-ups are handled by email.
PetNF product testing
Help shape what PetNF builds next.
Selected U.S. pet families may be invited to test upcoming hydration and warming products and share honest, real-life feedback.
- Real pet routines
- Hydration and warmth
- Honest feedback
Apply to test products
Applications are reviewed by project. Participation is not guaranteed.